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7. Realisasi produk |
ISO 9001:2000 |
7.2 Proses Pelanggan |
7.2.3 Komunikasi Pelanggan |
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| Komunikasi meliputi: | ||
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Informasi produk | |
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Mekanisme penawaran produk | |
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Persyaratan kontrak | |
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Sistem penanganan produk | |
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Persetujuan kontrak | |
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SIstem penanganan feed-back dari pelanggan | |
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